Prevailing Service Management

I was assisting a client with sourcing some new IT solutions. For one particular IT need, the client had shortlisted a potential solution with a trusted vendor but they needed to explore the potential solution further to understand its capabilities in more detail. They were unclear as to whether they should directly source with this vendor or go to the wider market (with a Request for Proposal (RFP)) to address this particular need. Further to this, it was unclear how long this project would run for so it was important to understand the time and effort that may be involved without consuming too many resources.  The client was seeking to employ a specific approach for this potential solution, where a “fail fast” lean Proof of Concept (PoC) would be conducted to rapidly test whether the potential solution was fit for purpose without spending unnecessary time and effort required to conduct a RFP. To start, we confirmed the following principles to guide the PoC: Do not develop

< skip obvious introduciton on how world and technology is changing > < skip hype describing how disruption is somehow greater than change we've experienced in the past > < skip paragraph attempting to apply pressure to the reader that they'll be left behind or made redundant if they don't read this article > Digital Transformation is ' integrating digital technologies, such as social, mobile, analytics and cloud, in the service of transforming how your business works'  ( Strategy, not technology drives digital transformation, 2015) with the aim of p roviding greater value to your customers. (yes - it's that simple) References: Strategy, not technology drives digital transformation (2015). Retrieved June 3, 2016 from  http://sloanreview.mit.edu/projects/strategy-drives-digital-transformation/